Wheelchair Users
To book a wheelchair space in the Theatre, please call the Box Office directly - these seats are generally in Block D, seats 1, 2 & 3 and are not available online. This is because we want to ensure audience members have the correct area for their needs. Our Box Office team will discuss your requirements with you and seat you in the most appropriate area (subject to availability). There is a lift to the accessible toilets and the café bar on the lower level.
All of our staff receive disability awareness training. We have a set of evacuation procedures – should you require it someone will assist you with evacuation either out of the building or to a refuge.
Companion Ticket
We offer free Companion tickets, subject to proof of eligibility for any disabled adult who requires additional support to attend the theatre. This must be due to disability-related needs, significant and in excess of what could be reasonably expected of family or friends already accompanying you.
Step Free Access
In addition to the Wheelchair spaces that are available for every performance by contacting the box office (Block D, seats 1,2 & 3), we also have several step free seats on ground level - please contact the Box Office for more information.
Pre-Arrival
For full details and maps of how to reach us please see the Find us section of our website. Alternatively, you can plan your journey by car or public transport, our postcode is LA23 3BX and the nearest Car Park is LA23 3BZ. The nearest railway station is Windermere, which is 1.5 miles away (a 30 minute walk). Taxis and buses to Bowness are available at the train station.
Car Parking and Arrival via Rayrigg Road
We advise our disabled visitors to use the council run car park on Rayrigg Rd, which has several blue badge spaces and is 50m from the main entrance. Entrance to the Theatre from this car park is via a steep ramp up the side of the building from Rayrigg Road (pictured) to the main courtyard. Please contact the theatre if you need assistance with access up the ramp.
Access to the Theatre via Crag Brow
The Theatre is situated on a moderate hill with a steep approach from both sides. You may arrive either via a steep ramp up from Rayrigg Road (see above) OR a steeply sloping ramp down approx. 1:6 from Crag Brow with a handrail provided half way down (pictured).
Main Entrance
The main entrance automatic doors are accessed via a ramp from our courtyard. The automatic entrance doors are 1200mm wide. The Theatre is based on two floors with lift access to the toilets and Bar on the lower floor.
Reception and Ticketing Area
The Box Office and ticket area is situated on the upper floor with step free, level access, throughout and the floor surface is carpet tiled. We have a complimentary companion ticket policy for carers of disabled adults on production of appropriate documentation at the Box Office. Please contact the Box Office to book a Companion ticket. Wheelchair loan is available, free of charge, on request. Theatre Assistants are on hand should you require any assistance.
Toilets
We offer a unisex accessible toilet on the Theatre Bar level with a visitor lift to the Theatre level.
Food and Drink
The Burrow Café is open before all performances for drinks and is situated in the main building lower floor, accessed via a lift. The Peter Rabbit Café (open 10.30 – 15.30) is situated on Rayrigg Road with ramp access from the pavement.
Support Dogs
Hearing dogs, guide dogs and assistance dogs are welcome in the theatre. We can offer suitable seats on request when you book. If you would like to arrange this in advance please contact the Box Office. Please ask for information on special effects that might affect the comfort of your dog during the performance.
